Privacy Policy

Data Controller

The data controller for the webshop is Villa Bianca ApS, CVR 46656970, address Stockholmsgade 34, 8200 Aarhus N. Contact: info@villabianca.eu, phone +45 52409701.

What data do we process?

When using the webshop, we may process name, address, e-mail, telephone number, order information, delivery information, payment status, IP address, technical log data, cookie choices and customer service correspondence. We are not allowed to collect social security numbers, dates of birth or unnecessary identity information in the regular webshop.

Purpose

Information is processed in order to receive and deliver orders, handle payment and refunds, provide customer service, manage complaints and returns, comply with bookkeeping and tax requirements, protect the webshop against misuse, document consents and improve the webshop within the framework the customer has consented to.

Basis for processing

Processing typically takes place in order to fulfil an agreement with the customer, to comply with legal obligations, on the basis of a legitimate interest in operation and security, or on the basis of consent, e.g. by newsletter, statistics or marketing cookies.

Recipients and data processors

We only share information when it is necessary for the operation of the webshop. This may include Hetzner Online GmbH (hosting and technical operations), PensoPay and Clearhaus (payment), Shipmondo as well as GLS, PostNord, DAO, Bring or UPS (shipping and delivery), Microsoft Azure (email operations and translation), MailPoet (newsletter sign-up), CookieYes (cookie selection) and Google (Google Tag Manager and analytics, only when you have given the relevant consent). We use Dinero for bookkeeping when orders and vouchers are transferred to the accounts. Suppliers may only process information to the extent necessary for their task or according to their own legal roles.

Storage

Order and bookkeeping information is stored for the period required by bookkeeping legislation and documentation requirements. Customer service information is deleted or anonymized when it is no longer needed. Consents are stored so that they can be documented and withdrawn. Newsletter subscriptions are deleted or anonymized when consent is withdrawn, unless we have another legal basis for storing the information.

Newsletters are only sent if you have given a separate consent. We use MailPoet to manage registrations. You can always unsubscribe via the link in the email or by contacting us.

Cookies and tracking

Cookies are described separately in the Cookie Policy. Google Analytics and statistics and marketing cookies are only activated after you have given the relevant consent. You can change your choice via the cookie settings.

Overall traffic statistics without cookies

We also count views of public pages directly on our own server to see which pages are being used. This counter does not use cookies, local storage or fingerprinting of your device. The statistics only store the date, the path of the page and a total number of views. It does not store IP addresses, visitor IDs, information about your browser or referring website. Search texts and other parameters in the URL are omitted. The information is used for our own overview and is not sent to Google Analytics.

The statistics show page views, not unique people, and are not linked to customers or orders. It is separate from the technical operational and security logs mentioned above.

Your rights

According to the data protection rules, you have the right of access, rectification, deletion, limitation, objection and data portability to the extent that the rules provide access to it. If processing is based on consent, consent can be withdrawn. Contact info@villabianca.eu.

Appeal

You can complain to the Danish Data Protection Agency if you believe that the processing of your personal data does not comply with the rules. See more at datatilsynet.dk.