Terms and Conditions
1. Business
The webshop is operated by: Villa Bianca ApS
CVR: 46656970
Address: Stockholmsgade 34, 8200 Aarhus N
E-mail: info@villabianca.dk
2. Products and age requirements
Villa Bianca Webshop sells wine, alcohol products, delicacies, lifestyle products and unique second-hand goods under Vintage. Products with alcohol may only be purchased by persons who meet the applicable age requirements. When purchasing age-restricted goods, age validation is carried out in PensoPay's payment flow when required by the chosen payment method.
Vintage goods are second-hand and may have patina and traces of use. The material, dimensions, condition and known defects of the specific product are described on the product page. Age, manufacturer and origin are only stated when they are documented. A used product's suitability for e.g. food contact must not be assumed solely on the basis of its appearance.
3. Ordering
An order is placed by adding items to the basket, entering the required information and completing the checkout. The customer must check the order, delivery address and contact information before payment. Once the order has been placed, an order confirmation is sent by e-mail.
4. Prices and payment
All prices are shown in Danish kroner. Payment is made via the payment methods shown in the checkout and is processed through PensoPay. The selected payment method and the total amount are shown before the order is placed.
For pick-up orders, a reserved card payment is not taken until the item is delivered. A message that the order is ready for pick-up is not a pick-up.
5. Delivery
Delivery is made by GLS, PostNord, DAO, Bring or UPS, depending on the delivery option the customer chooses in checkout. Normal delivery time in Denmark is 1-3 business days from the order confirmation. Abroad, the expected delivery time is up to 7 business days. Orders placed on weekends and public holidays are not processed until the next business day. Current delivery options and shipping price are shown in the checkout.
5a. Pickup
Pick-up is free of charge and takes place by appointment. You can choose pick-up when the option appears in checkout. The pick-up address is Stockholmsgade 34, 8200 Aarhus N. Wait for the order to be notified that the order is ready and arrange the pick-up with us at info@villabianca.dk. State the order number when picking up. The stated delivery times for parcel shipments do not apply to pick-up.
5b. Delivery of Vintage Goods
All products can be shipped, including ceramics in our Vintage range. The large 49 cm vase is available for collection only. Delivery options and shipping prices are shown at checkout before purchase. If the basket contains the vase, the entire order must be collected. Items you wish to have shipped can be ordered separately. Collection is free and by appointment.
6. Right of withdrawal
As a general rule, consumers have a 14-day right of withdrawal when purchasing online. The deadline is normally calculated from the day the customer or a selected recipient takes physical possession of the product. If an order is delivered in several batches, the deadline is normally calculated from the receipt of the last item.
To use the right of withdrawal, the customer must clearly notify info@villabianca.dk before the deadline. The customer can use the standard withdrawal form at the bottom of this page, but it is not a requirement.
Certain products may be exempt or limited from the right of withdrawal, e.g. products that are manufactured according to the customer's specifications, sealed products that are not suitable for return for health or hygiene reasons if the seal is broken, and products that deteriorate quickly or become too old. An exception only applies when the conditions of the law are met and the customer has been informed about it before purchase. Ordinary wine with normal delivery is not generally exempt from the right of withdrawal.
The right of withdrawal also applies to Vintage goods and online purchases with collection. When picking up, the deadline is calculated from the day you receive the item. The fact that the item has been used or can only be picked up does not remove your statutory rights.
7. Returns
The customer must send or return the item without undue delay and no later than 14 days after the customer has notified that the purchase is regretted. As a rule, the customer pays the return shipping, unless otherwise agreed or stated in the checkout. The item must be returned securely packaged.
The return address is Villa Bianca ApS, Stockholmsgade 34, 8200 Aarhus N. If you wish to return the returned item yourself, you can arrange a time with us. Pick-up at the time of purchase does not mean that a returned item may only be handed in in person. The rules above regarding return deadline, costs and proper packaging also apply to Vintage.
8. Refund
In the event of a valid cancellation, the amount received, including standard delivery costs, will be refunded without undue delay and no later than 14 days after receipt of the notice of withdrawal. Refunds may be withheld until the item has been received back or the customer has documented that the item has been returned. Additional costs for a more expensive form of delivery than standard delivery will not necessarily be refunded.
9. Condition of the item upon return
The customer is only liable for any deterioration in the value of the goods that is due to handling other than necessary to determine the nature, properties and function of the goods. Alcohol, food and sealed goods must be handled with particular care, and a broken seal may, depending on the circumstances, affect the possibility of return.
10. Complaints
The rules of the Danish Sale of Goods Act apply. As a consumer, you have a two-year right of complaint, also on used Vintage goods. Whether a condition is a defect is assessed based on the product's age, price, described condition and the specific information at the time of purchase. Normal foreseeable wear and tear is not in itself a defect. General formulations such as "purchased as is" do not cancel out your rights. The customer must complain within a reasonable time after the customer has discovered the defect. A complaint within two months after the defect has been discovered is usually considered timely. Contact info@villabianca.dk with the order number, description and pictures if you make a complaint.
11. Right of appeal
If the customer wants to complain about a purchase, the customer can contact Villa Bianca on info@villabianca.dk. If no solution is found, the customer can complain to relevant complaint bodies if the conditions are met, e.g. Nævnenes Hus, Toldboden 2, 8800 Viborg, via the complaint portal. You can find guidance and complaint portal at naevneneshus.dk.
12. Personal data
The processing of personal data is described in the privacy policy. The webshop may only collect the information that is necessary for ordering, delivery, payment, customer service, bookkeeping, security and statutory obligations.
Standard withdrawal form
To: Villa Bianca ApS, Stockholmsgade 34, 8200 Aarhus N, info@villabianca.dk
I hereby inform you that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods:
Goods: ________________________________
Ordered on: ____________________________
Received on: __________________________
Customer's Name: __________________________
Customer's Address: _______________________
Date: __________________________________
Your right of complaint
As a consumer, you have a two-year right of complaint under the Sale of Goods Act, also when buying second-hand goods. See the EU's official announcement below. Click on the image for full size.
